Property Management Services

Recognized as the nation's premier student housing manager, ACC's specialized operating systems set us apart from the competition. Our management philosophy ensures we meet the specialized needs of our customers with the highest levels of service. During development, we can set up initial operations and provide pre-leasing services to ensure assets get off to the best possible start. We can also take over the operations and leasing of an existing asset to improve performance and maximize value.

Initial Operations and Leasing

American Campus can implement all aspects of initial operations and the marketing/lease-up for your community. These services include:

Marketing

• Marketing plan development
• Identification of target market, appropriate messages, media availability and plan execution timeline
• Development of marketing budget
• Competitive analysis
• Rental rate recommendations
• Project logo, branding concepts, collateral marketing materials and lease documents
• Signage packages
• Utilization of ACC's proprietary Leasing Administration and Marketing System ("LAMS")
• Full lease-up administration

Staffing

• Recruiting, hiring and training property-level staff
• General manager, assistant general manager, resident director and resident assistants
• Onsite business and leasing staff
• Maintenance staff
• Corporate support and supervision

Operations

• Comprehensive management plan development
• First-year operating budget
• Marketing plan
• Capital plan
• Resident Life program
• Physical set-up of administrative and leasing offices
• Physical set-up of model unit
• Utilities set-up
• Monthly management and initial lease-up meetings onsite
• Coordination with major university stakeholders

On-Site Management

At American Campus, we're always on duty. Our communities are staffed 24/7 by an onsite general manager or assistant general manager, plus eight to 10 community assistants. This staffing model helps ensure an academically oriented, supervised environment. We place an emphasis on our premier Resident Life program, which offers a variety of educational, recreational and social activities. By promoting students' scholastic achievement and social development, we create the intangible product parents desire while reinforcing the mission of the university.

Our comprehensive management program includes corporate support and expertise in these areas:

• Marketing and leasing
• Business administration
• Facilities maintenance
• Residence life and student development
• Information technology management
• Customer service tracking
• Accounting services
• Asset management and financial consulting
• Human resources and staff training
• Risk management
• Dining services
• Inside Track Training